Refund & Return Policy

At Veloura, customer satisfaction is important to us. Please read our policy carefully before making a purchase.

Returns

We do not accept returns or exchanges for any products once an order has been delivered.

Please make sure to review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please include:

• Your order number.
• Clear photos or videos showing the defect or damage.
• A brief description of the problem.

Email us at: elhazoumimohammed@gmail.com

After reviewing your claim, if the issue is confirmed, we will issue a full refund to your original payment method. In some cases, we may also send a replacement at no additional cost.

Non-Refundable Situations

Refunds will not be provided if:

• You changed your mind after receiving the item.
• You ordered the wrong product, size, or color.
• The product was used, damaged by misuse, or altered after delivery.
• The package was refused or returned without our authorization.

Refund Processing

If your refund is approved, it will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to complete the transaction.

If you have not received your refund after 15 business days from approval, please contact us at elhazoumimohammed@gmail.com

Contact Us

If you have any questions about this policy, please contact us at:

Email: elhazoumimohammed@gmail.com